Hi [Handshake will generate name of recipient],
Interested in a career in the direct public service field? We are hiring for Contact Representative (Customer Service Representative) -in the St. Petersburg, FL District Office.
As the first point of contact, Contact Representatives are responsible for speaking with beneficiaries and the general public to provide information in person, by telephone, or in writing, on Social Security laws, rules and regulations. This includes obtaining information to determine eligibility and entitlement for programs administered by SSA and updating claim information using SSA systems. Contact Representatives conduct interviews to determine the nature of the caller’s question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.
REQUIREMENTS & QUALIFICATIONS: To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education.
Examples of qualifications and experience necessary to be successful in this role:
1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents;
2) Answering questions from members of the public or their representatives to obtain or provide information;
3) Using a computer to reconcile discrepancies or entering data; and
4) responding to written inquiries and drafting a variety of other written products.
5) Researching and analyzing various regulatory sources in order to apply legal requirements;
6) Explaining rights, benefits, privileges, or obligations under a body of law to large volumes of people from different socioeconomic backgrounds;
Visit the link below to read the qualifications for this position and other entry level positions: Entry Level Position Qualifications (https://www.ssa.gov/kc/forms/Qualifications_for_Entry_Level_ Positions.pdf)
This is an entry level career ladder position with GS-8 promotion potential.
GS5 Salary $39,576, GS6 Salary $44117, GS7 Salary $49025, GS8 Salary $54292.
Starting salary range is GS-5 to GS-7. Journeyman salary is GS8.
For more information on the GS payscale please visit: Pay & Leave : Salaries & Wages – OPM.gov
This position is the stepping stone into our Claims Specialist (CS) job which with a career ladder of GS9-$59966 (CS Trainee) and GS11 -$72553 (CS Journeyman)
We strive to make a positive difference in our communities through a diverse and inclusive workforce that reflects the public we serve and are committed to our mission and providing quality customer service at all levels.
We offer great benefits to our employees! Visit www.SSA.gov/careers for more information.
If you have any questions relating to this job posting and/or wish to apply for the position, please refer to the official instructions in the posting.
Thank you.
SSA Recruitment Team