The Human Resources Administrative Assistant II is a position that supports the Human Resources Department by answering and directing phone calls, providing phone support for employee self-service portal, providing support to all HR Assistants, and responding to basic HR inquiries. This position will also provide administrative support for all areas of the Human Resources Department and assist with daily timesheet attendance for the Payroll Team. The hours are Monday through Friday, 5:00am–1:30pm, with a half hour lunch or Monday through Thursday 5:00am – 3:30pm, with a half hour lunch.
Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Answer HR Department phone line in a friendly and professional manner.
- Update employee attendance records in Time and Attendance System based on information gathered from phone call.
- Respond to employee inquiries about policy and procedure or refer to specific team or individual as appropriate.
- Respond to external customer inquiries or refer to specific team or individual as appropriate.
- Provide front line phone or in-person support for employee self-service portal.
- Assist team members with basic benefit questions, such as online enrollment, card replacements and contact information for insurance companies.
- Main point of contact for questions for any team members answering phones
- Assist the Payroll Team with the daily reconciliation of factory timesheets and address any timesheet issues by communicating with Factory Leadership.
- Update all HR front desk documents and emergency information as needed.
- Manage the borrowed equipment program, wood scrap wood release forms, and items leaving the office/factory.
- Maintain the daily and weekly phone schedule.
- Oversee the daily and weekly 8×8 reports.
- Review daily and weekly analytics to determine necessary phone coverage and review with manager.
- General administrative duties including data entry, sorting and delivering mail and completing miscellaneous projects.
- Back up other HR Assistant(s) as needed.
- If applicable, greet employees, applicants, and visitors arriving at HR office.
- Support wellness initiatives through supporting and participating in activities.
- Regular and reliable attendance is required.
Qualifications
- High School Diploma or General Education Degree (GED) required.
- Associates degree or course work in human resources or a related field preferred.
- One year or more experience answering approximately one hundred calls per day and simultaneously performing administrative tasks required.
- Experience creating and editing documents in Microsoft Office Suite.
- Prior experience working in a fast-paced environment with the ability to work with distractions.
- Strong organizational skills with a high level of attention to detail.
- Ability to work with confidential and sensitive information.
- Energetic with a high level of professionalism.
We are proud to be an Equal Opportunity Employer.
Company-paid background check required upon hire.